Frequently Asked Questions
Q: What happens if the delivery comes and for whatever reason I’m not able to be at home?
A: If at any time you miss a delivery for whatever reason just give us a call at 877-891-SHOP and an alternate delivery time can be set up. On most occasions we can deliver it on the same day. We will never leave groceries in front of the door.
Q: People do make mistakes, what happens if an item I ordered is missing from my delivery?
A: If you notice that an item is missing from your delivery we will bring that item to you the same day at your convenience. If the item happens to be out of stock or discontinue you will be notified upon delivery and an alternative solution can be made when you call us at 877-891-SHOP.
Q: How do I change an order time?
A: If you are sure that you will not be able to meet the scheduled give us a call at 877-891-SHOP. We will then set up a different schedule time that works best for you.
Q: What if I’m not satisfied with my service how do I cancel my subscription?
A: This rarely happens, but if for whatever reason you are not satisfied with the service you receive your account can be canceled by calling 877-891SHOP. A cancelation fee of $50.00 will be added to your account.
Q: Can I order from multiple grocery stores on one delivery?
A: Of course you can! Each additional stop a driver makes will be an added $4.95 to your bill.
Q: Can I use my preferred card when I shop at my favorite local grocery store?
A: We cannot use your preferred card. However we will be able to provide all preferred card discounts which will be evident on your copy of the receipt.
Q: What if I have a question, concern, or complaint?
A: All Mother Hubbard employees are dedicated to customer service. If there is every a problem, concern, or complaint feel free to call us 24 hours a day at 877-891-SHOP.
